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8 April 2004 - SPL has announced that Cobb Energy, an affiliate of Cobb Electric Membership Cooperative, has selected SPL's CorDaptix billing and customer care system to serve more than 250 000 customers in five counties north of Atlanta, Georgia.
Cobb Energy also acts as an application service provider for customer care and billing capabilities and a third-party reseller of related services to several other companies.
After implementation, the CorDaptix solution will support the customer care and billing needs for all of Cobb Energy clients and position Cobb Energy to provide ASP services for other Utilities in the future.
"Cobb Energy provides over a dozen products to our rapidly growing member base in the Georgia marketplace," said Bob Arnett, Manager of IT for Cobb Energy. "While we have had success in adapting our existing systems to an increasing number of products and services, we recognized that we needed a more strategic and cost-effective platform going forward."
According to David Johnson, Manager of Customer Service, Billing, and Meter Reading for Cobb Energy, "With CorDaptix, approximately 90 per cent of our requirements were satisfied 'out of the box.' We are excited to begin the implementation work with SPL and our other partners. We are expecting many years of functional and economic benefits from our new customer care system."
Cobb Energy will use CorDaptix to serve residential customers who purchase electricity, natural gas, local and long distance telephone service, Internet service, home heating/cooling tests, outage notification, satellite television, surge protection, tree trimming/removal, and security services.
Cobb Energy will also use CorDaptix to serve its business customers, who desire additional services such as bill management and facility monitoring.
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